Every item you order is printed for you on-demand by hand. Returns aren’t put back on our warehouse shelves, as we can’t resell them. But we want to make sure you’re 100% satisfied with your order. 

We are unable to grant a refund, credit your account, or replace a printed product unless:

• the product was misprinted
• the product was damaged (excluding damages during delivery)
• the product does not match the fulfillment information (e.g., the printed image is incorrect or placed incorrectly, the product is the wrong size, color, or type, etc.).

We has the sole discretion to grant a refund (including the refund method), credit your account, or replace a printed product. In order to request a refund, credit, or replacement, you must send a photograph and brief explanation of the problem to woke@bobbysausalito.com within 30 days of delivery.

For clarification, we will not grant a refund, credit your account, or replace a printed product solely because

• it was unsatisfactory for any reason (excluding the matching of the provided fulfillment information)
• the shipping provider did not complete delivery/the delivery was late
• you chose the incorrect size or color

In such cases, you must place a new order, or the recipient of an individual order must attempt to resolve a delivery dispute with the shipping provider.

You can always contact us with any questions at inquiries@rashellestetman.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.